FAQ's About Quality Human Hair Wigs, Weave Extension Bundles and Closures
What should I expect during my custom wig video consultation?
During the video consultation, you will not receive a "sales pitch". There is no pressure to purchase a custom wig. This time is dedicated to explaining the customization process, answering any questions you may have, and most importantly using the time to guide you through the custom head measurement process (if you decide to place an order).
Can I use my cell phone to have my custom wig video consultation?
Absolutely. You can use your cell phone or any other device, such as a tablet, laptop or computer.
What shipping methods are availbale?
We offer our customers a variety of shipping options to consider, depending on what works best for budget and delivery needs. Shipping options are conveniently displayed at the bottom of the shopping cart.
How long will it take to get my package?
Custom order shipment dates are discussed during the consultation. We offer our customers a variety of shipping options to consider, depending on what works best for budget and delivery needs. Shipping options are conveniently displayed at the bottom of the shopping cart.
Do you ship internationally?
No. All orders are shipped within the United States.
What payment methods are accepted?
For convenience, we offer a variety of payment options. All payment options are displayed at the bottom of the shopping cart.
What is your return policy?
Our products are thoroughly inspected before your purchase in an effort to prevent you needing to invest the time to request a refund. If an unforeseen situation occurs where you notice any issues when your order is received, please contact our company by sending an email to info@hairpoetryshop.com. Emails are monitored daily and returned within 24 hours. Starting from the day your order or shipment is received, you have 5 days from that date to request a refund. Upon contacting us within the allotted timeframe, you will receive shipment instructions. Once your return shipment is received by our company, it will be evaluated for refund eligibility and processing. Eligible, processed refunds are returned to the original form of payment you used when placing the original order.
Which software application do you use for video custom wig consultations?
Chances are you have been on a zoom video call before. That is the software application we currently use. It's simple, easy and can be done using your phone, tablet or computer.
What's makes your company different from others?
It's simple. Without a doubt, we offer the best customer service in the industry by using technology solutions to create in-person, real life experiences, including unlimited free video consultations (before purchase). This can be done using a cell phone, tablet or computer at a future date and time that works best for our customers.
What is your legal business name?
Hair Poetry by LJG (brand name) is owned by Custom Creations, LLC ~ a Texas based company.